31 jobs found in gauteng

Introduction Ecowize is looking for a skilled and competent Site Supervisor to report directly to the Site Manager. If you have the potential for management and you would like to enhance your career by developing your skills, this is the position for you. Specification Summary of responsibilities: Responsible for the CIP Cleaning processes. Lead and manage a team to ensure the handover of a Food Safe Site. Manage and ensure effective operations at all times. Maintain Customer relationship; meet Customer expectations and eliminate plant damage & downtime. Adhere to and promote the Company Value system by compliance with the Ecowize Way. Deliver weekly and monthly reports. Requirements Job Requirements: Grade 12 Able to work a shift position. Background in stock control, stock management, ordering, and processing of stock advantageous. Experience in the cleaning of food processing facilities advantageous. Minimum of 1 years' experience in the food production industry an advantage. Must be able to manage the strict flow of operation and variable allocation of resources. Knowledge of Cleanwize procedures essential. High-Quality administrative skills required. Meet key delivery dates. Attributes: Good communicator both verbally and written. Ability to manage and delegate tasks and duties. Good understanding and knowledge of the cleaning industry and service orientated. Must be comfortable with the Ecowize culture and values; Respect, Honesty and Integrity, Teamwork, Accountability, Open Communication, and Service Excellence. The Company is committed to complying with legislation and to meet its strategic goals with regard to employment equity. Only SA Citizens will be considered for this role. When applying for jobs, ensure that you have the minimum job requirements. If you are not in the mentioned location, please note your relocation plans in all applications for jobs and correspondence.

Introduction Ecowize is an international Hygiene and Sanitation company renowned for continual improvement and technological innovation. We are synonymous with high performance, high compliance cleaning solutions and as a result, have become a leading international specialised hygiene and sanitation, service provider. We are expanding and require a skilled and competent Site Managers to join the Ecowize Group. If you have the potential for management and you would like to enhance your career by developing your skills, this is the position for you. Specification Job Specification: Manage and coordinate all operational functions. Ensure that Ecowize delivers a food-safe site. Attend monthly meetings with the Area Manager to discuss all aspects of the site such as progress reports, client feedback and team performance, aggregate hygiene reports, and budgets. Use information obtained at the site to complete inspections, micros, audits, and customer feedback. Be accountable for the root cause analysis. Conduct and report meetings with Supervisors and Team Leaders. Managing of site budgets including stock control and monitoring of equipment, consumables, and uniforms. Compile a monthly financial report on the income (profit) and expenditure of the site. Complete Operational documentation and procedures. Utilize and maintain operational machinery, equipment, and technology. Address staff issues with the supervisors and liaise with the HR department. Manage individuals and team performance and identify any areas of improvement. Manage the workplace's climate and culture and maintain a healthy work environment. Coach and mentor staff and continuously develop their skills. Ensure that timesheets and staff rosters are completed and stored. Ensure that all Safety and Security policies and procedures are adhered to. Make any recommendations to improve the process and maintenance of systems. Deliver on customer satisfaction. Ensure internal audits and follow-up audits are conducted. Draft compliance reports for the various sites. Raising non - conformances of micros out of specification and following up on NCR's Liaising with clients and external suppliers. Advise on any HR related queries as and when required. Attend weekly Operations meeting for the region. Coordinate disciplinary, grievance and appeal hearings. Collate Voice Scorecard reports on a quarterly basis. Assist with recruitment for the region as the need arises. Assist with coordinating training interventions at site level. Requirements Job Requirements: Grade 12 Experience in the production or cleaning industry is essential. Qualification in Food Technology will be an advantage. Minimum 2 years experience within the Food Production Industry. Previous experience in HR-related matters. •Previous experience with the Total Quality Management system would be advantageous. •Must have own reliable transport essential and willingness to travel. •Computer Literate. Attributes: •Good communicator both verbally and written. •Logical thinker as well as strategic and organized. •Ability to manage and delegate tasks and duties. •Good understanding and knowledge of the cleaning industry and service orientated. •Ability to solve problems efficiently and to be pro-active in identifying potential problems. •Must be comfortable with the Ecowize culture and values; Respect, Honesty and Integrity, Teamwork, Accountability, Open Communication, and Service Excellence. The Company is committed to complying with legislation and to meet its strategic goals with regard to employment equity. Only SA Citizens will be considered for this role. When applying, ensure that you have the minimum job requirements. If you are not in the mentioned location, please note your relocation plans in all applications for jobs and correspondence.

Introduction Ecowize is looking for skilled and competent Hygiene Operators in Randfontein. If you would like to enhance your career by developing your skills, this is the position for you. Specification Job Specifications: Utilize and maintain operational machinery, equipment, and technology. Complete daily CIP Cleaning. Maintain a hygienic and safe working environment with compliance to all statutory safety regulations. Ability to communicate with team members and management on operational issues. Maintain customer relationships; meet customer expectations and eliminate plant damage and downtime. Adhere to and promote the Company Value system by compliance with the Ecowize Way. Requirements Minimum Requirements: Grade 12, ideally. Able to work a shift position. Experience in the cleaning of food processing facilities advantageous. Knowledge of Cleanwize procedures essential. Meet key delivery dates. Attributes: Service orientated. Ability to follow through with tasks. Good understanding and knowledge of the cleaning industry and service orientated. Must be comfortable with the Ecowize culture and values; Respect, Honesty and Integrity, Teamwork, Accountability, Open Communication, and Service Excellence. Please ensure that you have the minimum job requirements, before applying. The Company is committed to complying with legislation and to meet its strategic goals with regard to employment equity.

Introduction GIBB's Transport Services Discipline provides a comprehensive range of services that include traditional consulting services (design, procurement and contract supervision), Public Private Partnership (PPP) solutions and asset management services. This includes high capacity freeways, interchanges and bridges, airport pavements, rural roads (including low volume and haul roads) and municipal infrastructure. The team is supported by transportation and traffic engineers, geotechnical and material engineers and other specialists. Transport Services Discipline is looking for another talented professional to complement their team, in the form of a Bridge/Structural CAD Technician. We welcome your application if you believe you meet the requirements for this position. Requirements Purpose of the Role: Bridge, culverts or similar related reinforced concrete and structural CAD detailing and draughting technician. The Bridge CAD Technician's role is to provide support to engineers by preparing clear and technically accurate drawings, diagrams and documents, based on design specifications, using computer-aided design (CAD) software within the organization. Proficiency in AutoCAD 3D and Autodesk Revit will be advantageous and a suitable CAD Technician will play a vital role in the team's migration from 2D to 3D draughting. The Technician should have a good understanding of how building information modelling (BIM) and how it can enhance the production of technical drawings and improve overall efficiency within the Bridge Team. The successful candidate will be responsible for/should possess the following: Produce technical drawings using CAD/Revit for draughting and detailing. Assist Project Leader/Engineer in the preparation of Contract Documentation (schedule of quantities; project specifications; overall tender drawings & contract documentation); Ensure that drawings meet GIBB quality standards Train/mentor other Draughtspersons Assist in the preparation of Bill of Quantities Issue and Maintain register of issued drawings On occasion the Bridge CAD Technician will be required to: Assist Technical Lead/Bridge Engineer/Technologist with site meetings Assume role of Assistant Engineers' Representative where required to do so Job Requirements: Qualifications: National Diploma in Structural Engineering Candidate PR Tech (recommended) Experience: Min 5 years experience in bridges, culverts or similar related reinforced concrete and structural CAD detailing Understanding of SANRAL's Code of Procedure Proficient in reading, interpreting & understanding of Road Geometric drawings, information and other data required as input for Bridge CAD drafting. Understanding of applicable SANS codes of practice for concrete works, steel reinforcement for concrete, and structural steel detailing. Core Competencies: Expertise/Technically Astute: Structured output based and related to the KPI's. Planning and Organising / Work Management Self-Motivated & able to inspire others Team Player Integrity Problem Solving Achievement Oriented Self Awareness Good Time Management Decision-Making Skills Good Communication skills Proactive & Show Initiative Able to work with minimal supervision Demonstrable ability to Coach & Train Able to work well under pressure Good Listening skills

Introduction IsoMetrix, a fast-growing South African company with international offices in North America and Australia, is a leading provider of software solutions for Governance, Risk and Compliance management and reporting. The IsoMetrix DNA encompasses the following core values and behaviours: Own It! Do the right thing Embrace Ideas Win together Think Beyond We are looking for a Release Manager with suitable qualifications and experience to join our dynamic and passionate team in an IT development environment. Scheduling, coordinating and driving improved efficiency of software releases such that releases align with business needs and that stakeholders remain up to date at all times. Specification Primary responsibilities: Communicate and engage with stakeholders Project plan releases from inception to delivery Motivate and inspire development team to achieve deadlines and delivery quality and innovation Act as Scrum Master Identify and drive improvements in agile methodologies through coaching and mentorship Requirements Minimum qualification and experience: Bachelor's degree or diploma in Computer Science or related field Advanced knowledge of software development life cycle Training in Agile and SCRUM methodologies Minimum working experience: Minimum of 5 years release and/or project management experience Demonstrated effective leadership and analytical skills Demonstrated ability to coordinate cross-functional work teams toward task completion Advanced written and verbal communication skills are a must •Formal training in project management practices preferred

Job Details Executive & Support,PBB Job Purpose To drive the delivery of the PBB Africa Regions (AR) strategy across an allocated region and its countries. To ensure alignment between the PBB AR strategy and country PBB strategy across the allocated region. To be accountable for the overall performance (i.e. financial, risk and people) of PBB across the allocated region. To identify new market opportunities within current and outside of existing footprint. Key Responsibilities/Accountabilities Grow Customer Base: Provides input into the development of the PBB AR strategy based on regional and country knowledge. Drives implementation of the PBB AR strategy within allocated region and coordinates across the value chain for PBB in consideration of the market opportunities within the specific countries. This includes the alignment to the customer acquisition strategy and monitors adoption in countries, and coordinates interplay across all business lines (i.e. CIB, Wealth) for PBB clients in order to achieve the following outcomes: Customer growth Return on Equity Favourable JAWS ratio Improvement in Cost to Income ratio Headline Earnings Reviews and agrees to PBB AR strategy customisation requests, based on specific country requirements. Responsible for providing guidance on country specific business plans, objectives, policies and implementation of tactical solutions. Provides input into the development of the PBB AR toolbox - for example, guidelines on client centric solutions and segmentation, operating models for all countries, learning framework, minimum standards to adhere to regulatory landscape, minimum standards, risk appetite, credit disciplines, best practice, mandates, delegation of authority, guidelines for pricing trade-off decisions, etc. Monitors adherence to the toolbox within countries for allocated region. Together with country and PBB AR Risk develops the client risk appetite framework aligned to PBB AR minimum standards and ensures there's alignment between Risk and business for countries. Keeps abreast of industry trends and macro challenges and guides countries accordingly. Accountable for PBB franchise portfolio oversight across allocated region. Enables implementation of the strategy through skills transfer, coaching and where necessary provides subject matter expertise for deal complexity. Ensures the implementation and adoption of all client journey work as it relates to countries in the allocated region. Drives excellent consistent customer experience as gauged through the Net Promoter Score. People Practices: Provides input into the Human Capital People Plan for PBB AR in alignment with PBB AR Human Capital. Identifies current and potential employee skill requirements in consultation with the PBB AR Human Capital function. In consultation with CE: PBB AR, defines and approves the recruitment, reward and termination of Country Head, PBB and critical roles in consultation with the PBB AR Human Capital function; Country CE and Country Head, PBB (where relevant). In conjunction with PBB AR Human Capital, ensures the development and implementation of the HC Toolbox (e.g. succession planning, talent development, performance management). Determines and guides performance and associated award in consultation with PBB AR Human Capital, and in alignment with SBG guidelines. Ensures alignment to the PBB AR Human Capital standards with regards to all employee-related matters. Provides input to talent strategy developed by PBB AR Human Capital. Mobilises employees in allocated region and AR head office environment in order to fulfil the bank's objectives regarding customer service; sales; people management and engagement; transformation; risk and compliance. Risk Management: Provides input into the PBB AR risk framework and governance based on regional and country knowledge. Drives implementation of the approved PBB AR Risk framework and governance together with the Country Head, PBB. Responsible for risk management across the value chain for countries within allocated region (e.g. operational and credit risk, cybersecurity risk) in alignment with PBB AR Risk. Monitors and ensures adherence to risk framework, appetite, risk control procedures, governance and risk and conduct toolbox. Oversees the development and monitoring of risk forecast models across countries in allocated region in conjunction with PBB AR Risk. Monitors adherence to the PBB operational risk assessment standards and drives closure of all remediation actions. Drives satisfactory audits through Country Heads of PBB and ensures that there are no repeat unsatisfactory audits as gauged by operational losses - retains oversight of all risk and remediation matters relating to allocated region. Financial Performance Management: Defines the financial outcomes required in conjunction with countries i.e. Country CE and Country Head, PBB, and approves financial budgets in line with PBB AR requirements. Accountable for and owns the income statement and financial outcomes for allocated region and countries. Monitors implementation of agreed financial outcomes across allocated region and countries and ensures that countries define and implement remedial actions. Retains oversight of financial and non-financial metrics (e.g. number of customer defaults, net promoter score, branch network footprint, etc.) across allocated region. Social Responsibility: Provides input into social, economic and environmental initiatives for the PBB AR strategy, culture and ways of working (e.g. financial inclusion, job creation and enterprise development, infrastructure, Africa trade and investment, education skills and development, and employee development training). Preferred Qualification and Experience Minimum Qualification: Masters Degree -Field of study: Business Commerce A post graduate qualification e.g. Chartered Accountant or MBA. More than 10 years Experience in managing large business units with income statement and balance sheet accountability. Experience with banking / financial industry products and services. Experience with managing diverse geographically dispersed teams in AR will be an advantage. Experience in functioning at corporate executive level. Direct Reports: 4-10 Indirect Reports: +51 Knowledge/Technical Skills/Expertise Effective business communication Filtering Core Issues and Patterns Risk Response Strategy Risk/ Reward Thinking Risk Reporting Economic Capital Management

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities The Technical Support Services Business Leader helps to lead the growth and management of all facets of the TSS business. This requires demonstrating thought, sales and delivery leadership. Experience in managing a P&L is essential. Manage team of Sales Manager and Delivery Manager responsible for developing relationships of trust with their clients for the sale and delivery of maintenance and support solutions and services to meet/exceed key business measurements Role model, inspire teams, drive culture of sales eminence and deliver client value Proactively drive TSS business growth and management of strategic objectives, provide leadership, project team management and manage client relationships during consulting engagements Responsibility to attain MVS signings, TSS revenue, profit, expense and pti targets, develop and maintain trusted advisor relationships with clients and contribute to organizational targets Deliver value with every client experience by sustaining high level of customer satisfaction through all phases of engagement, develop high quality solutions that differentiate IBM and demonstrate innovation to the client while mitigating risk Client facing, candidate expected to establish and maintain relationships both within IBM and external clients. Evaluate client needs and communicate with executives. Demonstrate excellent written and verbal communication skills, ability to work independently with minimal supervision, confidence in addressing complex issues, readiness to employ critical thinking and exhibit professional business conduct at all times Candidate expected to be comfortable presenting to all levels and to have the gravitas to engage senior executives and decision makers. Accountable for financial success of engagements directly managed and responsible for the success of other mentored engagements. Defines scope, risk and profitability of engagements as expected by their area of practice. Responsible for closing both new and follow-on business with existing clients. Influences client satisfaction with IBM through knowledge in area of practice, ability to articulate solution value and service delivery Reports to GTS Southern Africa Director in country and and takes functional direction from MEA TSS Leader. Candidate must have knowledge and experience in providing broad points of view” across the practice area. Capable of interpreting and presenting high level business focused solutions within the Technology Support Services domain. Required Technical and Professional Expertise Bachelor's Degree Minimum 10 years experience delivering client facing IT related services Minimum 10 years experience in performing engagement management on complex IT projects. P&L management experience Experience in managing a team of Sales and Delivery Superior client communications; written/oral/presentations Readiness to travel 50% annually Preferred Technical and Professional Expertise Minimum 10 years experience delivering client facing IT related services Minimum 10 years experience in performing engagement management on complex IT projects. P&L management experience About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Introduction National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care situated in Waterfall seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfill the role of a Registered Nurse/Clinical Technologist (Independent Practice). ROLE SUMMARY The Registered Nurse/Clinical Technologist (Independent Practice) will render and promote cost effective, safe, quality patient care in accordance with Company Standard Operating Procedures and Policies. The incumbent will further be responsible for direct and/or indirect nursing care of a patient or a group of patients, for assessing, planning, executing and supervising the implementation of care to meet patient needs, be a role model in the delivery of evidence based care and will actively participate in Clinical Governance. Specification Relevant qualification within a specialist area or equivalent NQF 7. Registration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist (Independent Practice) Experience in Renal Nursing will be a strong recommendation Capacity to implement and maintain standards of health practice required from all accredited bodies and appropriate health legislation. Must be able to work under pressure in a constantly changing environment Strong interpersonal skills required. Excellence orientation (concern for high quality of work) Strong customer orientation Team Player Ethical behaviour (Honesty) Leadership ability Well organised Requirements To perform dialysis according to prescription in a safe manner and in accordance to NRC's internal policies and procedures. To provide optimal patient care as per the nursing scope of practice and NRC's clinical care pathways. Manage and maintain all medical equipment in accordance with NRC's technical policies and procedures. Ensure that all NRC quality initiative programs are utilised for the patients under your management. Ensure that all patient clinical records are maintained and updated in accordance with the deadlines, policies & procedures and the NRC standards. Ensure that all financial policies and procedures are followed in the unit i.e. confirmation, billing, private patients, stock, waste etc. Responsible for leading the shift and for the supervision of all subcategories on the floor on a daily basis. Demonstrate the National Renal Care Values and Caring the NRC Way.

Introduction The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Global Health Research and Systems. We are focused on research, support and implementing integrated approaches to managing TB and HIV. Specification PURPOSE OF THIS ROLE Assists with the accurate data processing of paper records into an electronic format that facilitates data review and analysis. Technical Work Responsibilities Record all paper forms received Reviews paper forms for completeness, accuracy and consistency Capturing the data accurately from paper forms into a project specific database according to Aurum specific guidelines Verifies data from paper forms with data already captured on the electronic database Supports the data management team in all data management functions Adheres to all data management SOP's, guidelines and confidentiality agreements Completes daily time sheets Implements a filing system for study-related case report forms and other documentation Data Capture Generate study files and required study documentation Record all paper forms received Review paper forms for completeness, accuracy and consistency Capture data accurately from paper forms into a project specific database according to Aurum specific guidelines Verify data from paper forms with data already captured on the electronic database Track/log all paper forms received in-house in the in-house tracking/logging system Requirements YOU MUST HAVE: Qualification/Professional Membership Grade 12 Work Proven Experience One-year experience in data capturing Other requirements Advanced computer skills Advanced Microsoft office skills NB: Non - South African citizens must have a valid work-permit Whilst all applications will be carefully considered, only short-listed applicants will be interviewed. If you do not hear from us within 21 days of the closing date, this will mean that your application has been unsuccessful. All interviewed applicants will receive feedback as part of our continued drive towards people development.

Introduction National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care situated in Area North East seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfill the role of a Registered Nurse/Clinical Technologist (Independent Practice). ROLE SUMMARY The Registered Nurse/Clinical Technologist (Independent Practice) will render and promote cost effective, safe, quality patient care in accordance with Company Standard Operating Procedures and Policies. The incumbent will further be responsible for direct and/or indirect nursing care of a patient or a group of patients, for assessing, planning, executing and supervising the implementation of care to meet patient needs, be a role model in the delivery of evidence based care and will actively participate in Clinical Governance. Specification To perform dialysis according to prescription in a safe manner and in accordance to NRC's internal policies and procedures. To provide optimal patient care as per the nursing scope of practice and NRC's clinical care pathways. Manage and maintain all medical equipment in accordance with NRC's technical policies and procedures. Ensure that all NRC quality initiative programs are utilised for the patients under your management. Ensure that all patient clinical records are maintained and updated in accordance with the deadlines, policies & procedures and the NRC standards. Ensure that all financial policies and procedures are followed in the unit i.e. confirmation, billing, private patients, stock, waste etc. Responsible for leading the shift and for the supervision of all subcategories on the floor on a daily basis. Demonstrate the National Renal Care Values and Caring the NRC Way. Requirements Relevant qualification within a specialist area or equivalent NQF 7. Registration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist (Independent Practice) Previous experience in Renal will be a strong recommendation Capacity to implement and maintain standards of health practice required from all accredited bodies and appropriate health legislation. Must be able to work under pressure in a constantly changing environment Strong interpersonal skills required. Must be able to travel. Driver's licence and own transport essential. Strong customer orientation Team Player Leadership ability Well organised Adaptability Excellence Orientation (Concern for high quality work) Ethical Behaviour (Honesty

Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose The role of the Transaction Manager is to co-ordinate the end to end transaction process supporting CFS Investment Banking Products in conjunction with various stakeholders (both internal and external to the bank) with a specific focus on deal closing, facility origination, ongoing facility administration, collateral and document management. Key Responsibilities/Accountabilities The CFS TM role includes the following key responsibilities:Once draft legal agreements or Term Sheet become available, ensure that the transaction being negotiated can be facilitated on the bank's systems with minimal manual intervention and can be administered within the bank's existing operational capabilities.For deals yet to reach financial close, or, after a deal handover, thoroughly read through the latest available credit paper related to that transaction to gain an understanding of the deal.Coordinate the Financial Close process for new deals and for refinancings/restructures of existing deals:Create and update the Conditions Precedent (CP) Checklist (where applicable); Actively monitor the progress of the fulfilment of the CP's; Regularly provide updated CP checklists to Credit; Prepare and obtain sign off of the Deal Closing Memo Obtain internal sign off of financial close from Business, Credit and Legal; Coordinate the sign off of the CP Satisfaction Letter; where applicable Load the CP Checklist; CP Satisfaction letter; Internal sign offs of financial close from Credit, Business and Legal onto DMS; Finalise funding for the overall transaction with Money Markets for all match funded deals; Ensure that the client is loaded on ACBS. If not, once KYC has been obtained, send instruction to the Ops Ref Data team to upload client on to ACBS. Ensure required exchange control approvals are in place for all new deals, refinancings, amendments or extensions to existing deals.After thorough perusal of the transaction finance documents, originate all facilities on ACBS at Financial Close or at document signature date and ensure that the transaction on ACBS reflects the transaction structure as per the legal agreements including the following (where applicable):Fee Accrual schedules; ACBS Covenant reminders, as applicable.Coordinate the Conditions Subsequent (CS's) collection process:Prepare a CS checklist (where applicable); Ensure that all CS's are fulfilled by their agreed upon dates; and Ensure that any further waivers of CS's are approved by Credit and Business.For all new deals, refinancings of existing deals and any secondary distributions, ensure receipt of copies of all Legal Agreements, CP documents (including CS's where applicable) credit papers and authority soughts and upload these onto DMS.Collateral Management:Ensure that electronic copies of all Finance and Security Agreements as well as originals of all underlying Security Instruments (unless these are to be held by a Security or Facility Agent), leagal opinions, resolutions and the internal legal sign off of Financial Close are lodged with the Collateral Management team; Obtain confirmation of receipt by the Collateral Management team of all documentation sent to them; Proactively follow up on all outstanding items as per the monthly outstanding items spreadsheet relating to Collateral and Legal distributed by the Collateral Management team; Update the share cover monitoring spreadsheet on a daily basis and highlight any breaches to Business and Credit.Provide a comprehensive handover of all new deals as well as amendments/refinancings of existing deals to the Loans Admin and Product Control teams:Provide a copy of the Deal Closing Memo to Loans Admin and Product Control ; Set up a meeting with Loans Admin to discuss the Deal Closing Memo; Send copies of the executed Facility Agreement and final Credit Paper to the assigned Loans Administrator; Ensure that Product Control are aware of all foreign currency and ZAR upfront fees being invoiced prior to Financial Close including any ZAR commitment fees that they may need to manually invoiced post Financial Close.Instruct Initial and Subsequent Facility Utilisations:Ensure that all CP's to utilisation have been met or waived by Credit (if applicable); Ensure KYC compliance prior to instructing payaway; Advise Credit and Business of all subsequent utilisations; Ensure all utilisations are within agreed Facility Limits; Book funding for all utilisations of any match funded deals with Money Markets; Ensure SSI's are loaded and linked for ZAR deals; Complete a Banking Authority Template for all utilisations; Forward the Banking Authority Template to Loans Admin prior to agreed processing cut off times; For syndicated deals, ensure that the rates quoted by money Markets agree to the rates quoted by the Facility Agent.Monitor monthly LGD's and PD's from those agreed at Financial Close against those as depicted in the monthly RCC data. Highlight any variations to Business and Credit as well as TMU's Collateral Steerco representatives.Co-ordinate the submission of league tables (if applicable).Ongoing deal management on ACBS:Ensure facility limits are maintained in line with the agreements; Final Maturity Dates are correct; Availability Period end dates are correct; Unutilised facility balances are cancelled at Availability Period end dates.Manage all expiring facilities on ACBS:Identify all expiring facilities per the daily Facility Master Repor; Where facilities are to be extended, extend the final maturity date on ACBS as per the executed amended legal agreements; Should executed amended legal agreements not be available prior to the initial expiration date on ACBS, obtain Credit Approval to extend the final maturity date on ACBS to an interim date until such time as amended executed legal agreements are available and book funding accordingly.Actively manage deal covenants via ACBS generated Covenant Master Tracking report and update all covenants on ACBS as applicable.Follow up and manage outstanding fees and the recovery thereof in conjunction with Product Control and Loans Admin:Review and follow up on all outstandings as per the monthly debtors age analysis as distributed by Product Control; Follow up and resolve all overdue items reflecting on the Past Due Report as distributed by Loans Admin.Raise any known risks and concerns on deals being managed to Credit and Front Office.Submit revised capital repayment profiles to Loans Admin for loans that are to be consolidated at rate reset dates and for loans that have been refinanced.Obtain annual Credit Review Papers from Credit and perform a thorough read through before loading onto DMS.Coordinate and conclude the Secondary Sales Process for the Distribution Team for any assets that are sub participated or sold down to another Buyer.Coordinate the early prepayment of any facilities with Loans Admin, Business, Money Markets and Credit including finalising Breakage Costs (if any).Advise Product Control to recognise any fees that are still being amortised for any deals prepaid before their final maturity date.For bi-lateral deals, coordinate the return of security to the Borrower upon final repayment of the facility and advise the Collateral Management team to mark the deal as obsolete on STOC.Cancel all facilities that are fully repaid on ACBS and DMS and inform Credit to do the same on Adaptive.Ensure Client Coverage is made aware of all impending and existing clients whose KYC status is non-compliant by perusing all KYC lists which are electronically circulated. This would especially apply to deals which are not yet fully drawn.Resolve deal specific queries, including queries from internal and external auditors.Assist with any specific BU projects that may require the assistance of TMU e.g. providing MI, performing a business analysis or testing of any existing or new systems.Attend TMU meetings, Business WIP meetings, IBO Townhall sessions, Business off-sites and client meetings (if possible).Complete Personal Development Plans on an annual basis and update these regularly as and when applicable. Set up regular meetings with line manager to discuss progress.Adhere to all regulatory and compliance requirements.Adopt the SBG PACT values at all times:Purposeful Collaboration:Attend and participate in team, IBO and BU meetings. Actively engage with all internal stakeholders such as Business, Loans Admin, Product Control, Credit, Collateral, etc. Ask questions and challenge the status quo. Willingly share knowledge with fellow TM's.Active Recognition:Utilise the Beyond Excellence program to nominate colleagues who have performed well.Candid Engagement:Actively engage with Line Managers in performance feedback sessions. Raise issues and concerns with Management and/or Human Capital.Total Accountability:Take full ownership and responsibility for your deals throughout the deal life cycle. Preferred Qualification and Experience Qualifications Minimum qualifications Undergraduate degree in Commerce, Business Science or equivalent tertiary education.FAIS compliant Yes / No Preferred Experience Experience within a Transaction Management or equivalent Middle Office environment; orExperience within a Finance Team; orExperience within an Internal Audit team; orExperience as a Credit Manager; orCompletion of Articles with a bank or auditing firm. Knowledge/Technical Skills/Expertise Financial and numerical skillsRisk ManagementProject ManagementComputer LiteracyAbility to understand and interpret legal documents

Introduction Purpose of the job: To foster and develop long-term relationships with client base and drive sales. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role. Strong focus on acquisitions. Specification Responsibilities: Target Achievement: Achieve individual sales target for new business revenue Cold calling: Ability to acquire new client base Ability to up-sell and cross -sell Strong on focus on acquisitions Customer Relationship management: Responsible for developing relationships with the assigned customer base Maintain and grow existing client base Conduct customer account analysis Maintain, build and service relationships on a regular basis Query management: Identify, address and resolve concerns / queries Provide feedback to customers within 24hrs Reporting: Provide weekly pipeline report Provide daily activity and sales report Monthly Base report to be provided Processes and Procedures: Ensure all policies and procedures are adhered to Ensure all interactions are captured on the relevant systems in the approved manner Requirements Requirements: Matric / Senior Certificate or equivalent (Minimum) Proficient in MS Office (All packages) Clear ITC and No Criminal Record 1-2 years' Experience as a Business to Business sales executive/account manager or similar position in the customer service or sales industries 1-2 years' Experience as a Business hunter- Must be able to chase on new leads and sales 1-2 years Telecommunications product and industry knowledge Proven track record in the form of Commission and/or Awards, Accolades Candidate Characteristics Required: Strong Sales ability coupled with business acumen Lead Chaser Excellent presentation skills Communication skills Decision making skills Excellent interpersonal skills Time management skills Ability to formulate, set and manage goals and objectives Ability to cope with high pressure levels and manage stress effectively Excellent telephone and email etiquette •Strong relationship building, account planning and process competence skills •Telecommunications product and industry knowledge Salary Information: Up to R18 000.00 Basic + commission Contract type: Fixed term flexi contract Please note that if you meet the minimum requirements for the role we will be in contact with you, however should we not contact you by close of this advert please consider your application unsuccessful.

Introduction Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa's leading financial long and short term insurance providers. Our portfolio includes South Africa's most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We're pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We're an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits. Plan and conduct user experience (UX) research activities to provide input into UX design. Seek to understand the user's experience (UX) and how users interact with products or services. Uncover the motivations behind the behaviour, wants, needs, and priorities of people interacting with our brand and figure out how to make products more appealing, user-friendly and accessible. Specification Research Carry out a range of research activities either to support others or to fulfill the requirements of the role. Plan, design and conduct the usability testing process from developing user recruitment through to test moderation, analysis and reporting. Conduct research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design). Work with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material. Customer Needs/Experience Research Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations. Customer Experiences Implementation Test new customer experiences and provide feedback for improvement. Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction. Apply knowledge in human factors and the user-centered design process to product and service design in an iterative development environment. Data Exploration Work independently to collate and analyze data using predetermined tools, methods, and formats to create standard insights. Customer Experience Mapping Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touch-point analysis to identify customer pain points, challenges, and hurdles. Model insights gained from user research into formats to enhance organizational understanding of our users such as personas and Customer Journey Maps. Insights and Reporting Contribute to the preparation of various data and analytics reports. Present findings and related design/business recommendations and customer insights to senior decision makers. Promote user centred design principles and best practice across the organisation. Administration Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Requirements General Education Grade 12/ SAQA Accredited Equivalent (Essential); Relevant University degree (Essential) General Experience 2 to 3 years experience in conducting user interviews; analyzing quantitative and qualitative data to produce UX artefacts; managing, planning and designing; and developing and conducting usability testing sessions (Essential) *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. You further consent to the relevant information being verified.

Introduction To manage and lead an effective, efficient, comprehensive, independent and objective internal audit services in respect of internal control systems, risk management, ethics and corporate governance, in accordance with the Treasury, PFMA, GAAP Accounting principles and International Standards for Professional Practice of Internal Auditing. The Chief Audit Executive has to provide reasonable assurance to Management and the Board that there are effective internal controls in place. Specification Strategic Support to the SACAA Director of Civil Aviation and Board Provide support to the Director of Civil Aviation and SACAA Board in identifying Internal Audit Operations strategies required to establish and maintain an efficient and effective comprehensive Internal Audit Operations in line with the SACAA's mandate Strategic Alignment Manage and ensure the development of the overall Internal Audit strategy and management philosophy for SACAA. Translate the SACAA vision and strategic objectives into Internal Audit Operations imperatives and ensure integration with other CAA departments to effectively support the achievement of SACAA's strategic priorities. Manage and ensure the development and implementation of an annual business plan in line with the PFMA and the Treasury Regulations, that will effectively meet both the short and long-term goals and strategy requirements of the organisation Financial Management Compile and manage Internal Audit Operations budget annually for approval by Exco and the Board in line with the PFMA and other appropriate legislative documentation. Manage expenditure in line with approved parameters, and report variances as required in line with the PFMA and other appropriate legislative documentation. People Management Manage and ensure the implementation of Internal Audit operations development interventions aimed at institutionalising a high-performance culture and establishing a cohesive and positive working environment within SACAA to improve staff morale and increase productivity. Mentor, coach and develop staff on an ongoing basis as required to ensure effective and efficient Internal Audit Operations. Ensure employees are fully engaged to deliver the SACAA objectives. Develop and Manage an Annual Internal Audit Plan & Operations Manage the identification and evaluation of the organisation's risk areas and ensure these areas are covered in the annual audit plan. Manage the performance of audit procedures, including the identifying and defining of audit risks & forensic audit, developing criteria, reviewing and analysing evidence, and documenting processes and procedures Develop, manage and review the internal audit charter. Report audit activities and findings on a quarterly basis to the Audit & Risk Committee and ensure that all findings and recommendations are implemented. Review financial transactions in terms of GAAP accounting principles and IFRS international financial reporting standards, and report accordingly Liaise with external auditors to reduce duplication of audit effort and to maintain a flow of communication regarding audit work. Provide objective and independent assurance on internal controls to the Director of Civil Aviation and the Board of Directors through the Audit and Risk Committee Risk Assessment Assist the Board with the implementation of policies and strategies that are in line with all applicable laws and good corporate governance such as King III principles. Communicate the results of audit and consulting projects in terms of risks assessments via written reports and oral presentations to management and the Board. Advise the Board of the risks facing the organisation and non-compliance issues. Evaluate risk identification, risk assessment and risk mitigation within SACAA and recommend possible improvement of deficiencies in the risk management system. General Perform relevant duties and functions as may reasonably be assigned by the Director of Civil Aviation from time to time . Requirements Minimum: NQF Level 7/ B Com with Accounting and Auditing Plus CIA qualification (Certified Internal Auditor) Completed Articles or Clerkship with a Chartered Accounting firm an advantage Ideal: MBA or relevant postgraduate qualification Managerial Capacity / Experience:5 Years Financial management/auditing :10 Years

Introduction Drive and grow sales from the traditional independent and corporate brokers through leading a team of dedicated Personal Relationship Broker Consultants, resulting in an increase in VAPS market share with this segment, ultimately driving profitable growth. Specification Broker Network Business Development Initiatives Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services. Grow the business by creating a broker distribution network wide of existing TIH partnerships. Develop business cases to justify the pursuit of chosen opportunities. Ensure the effective on-boarding of broker distribution agreements aligned to internal compliance standards. Relationships Management Develop and implement a relationship management plan for new customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Develop and maintain positive relationships with Brokers. Identify improvement areas and implement corrective measures. Project Management Deliver specified projects while working within an established program management plan. End to end project management of VAPS Broker initiatives. Drive project team to meet timelines and successful implementation. Execute management of the business case through realizing marketing and commercial objectives. Solutions Analysis Analyse current performance inhibitors and find solutions to ensure business continuity. Leadership and Direction Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Performance Management Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Attend training interventions and apply training, initiative, and process changes. Look for ways to improve competency or drive results to ensure continuous and constant improvement. Improvement / Innovation Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager. Leverage all available information from our partners, the industry, and internally to ensure continuous review of departmental processes, systems and protocols to improve efficiencies. Operational Compliance Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Ensure maintenance of the compliance framework. Ensure appropriate training and development takes place. Monitor quality assurance. Manage financial transactions of commission payments. Insights and Reporting Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Regularly report to VAPSCO on performance of Broker Network Channel. Requirements General Education Grade 12/ SAQA Accredited Equivalent (Essential); BCom or similar qualification (Essential); FAIS recognized qualification (Advantageous); Regulatory Examination (Advantageous) General Experience 3 - 5 years broker sales experience within the Financial Services Industry (Essential); VAPS experience (Advantageous) Managerial Experience 1 - 2 years' Experience supervising and directing people and other resources to achieve specific results (Essential)

Introduction As Principal Officer of the Fund it will be your task to implement risk-based management strategies, provide executive and operational support to the Board, ensure that Board decisions are executed, manage relationships with all major stakeholders in the fund environment (including the regulator) and oversee the administration of the funds. Specification Comply with the functions as listed in paragraph 18 of Circular PF NO.130 Ensure that the Fund operates within the legislative framework, the Board operate efficiently and effectively, the governance of the Fund is compliant with all the regulatory and statutory requirements and that treating customers fairly is at the centre of all decision-making processes Assist the Board in managing the affairs of the Fund from a strategic, executive, compliance and governance perspective Preparation for meetings, checking of minutes and liaising with service providers to ensure action items are implemented Execute instructions and report on matters relating to safeguarding, administration and management of the Fund's assets Requirements Relevant tertiary qualification At least 5 years' experience as Principal Officer in a fund of a similar/relevant nature. Fit and proper Industry accreditation Member of a professional body Analytical and problem-solving skills Communication and facilitation skills Structured with organisational skills Must be able to effectively work independently as well as part of a team Role requirement At least 5 years' experience as Principal Officer in a fund of a similar/relevant nature Additional Information The independent Principal Officer is expected to attend all Trustee meetings, which are scheduled for 4 meetings per year All meetings are held in Menlyn, Pretoria. Candidates based in Gauteng will likely be preferred The hours required on all 3 funds are estimated at 16 per month (oversight of administration) and a further 8 hours per quarter to prepare for and attend the Trustee meetings Competencies Leading with influence Strategic Innovation Expression Collaboration Execution Customer First • Personal Mastery

Introduction * PLEASE NOTE: Suitable candidates who do not meet the fit and proper requirements, will receive support from Medihelp to meet these requirements, provided that they achieve specific interim milestones. These milestones are: Successful completion of the Regulatory Examination (RE5), Class of Business training and Product specific training after six months of service in the position; and Successful completion of a two-year supervision programme. Should candidates fail to achieve the necessary milestones, their service will be terminated in terms of Medihelp's Labour Relations Policy. Specification Responsible to convert lead into deals/sales. Provide accurate Medihelp product information to all potential clients. Offer solutions/give advice based on potential client's needs. Ensure accurate completion of applications the first time. Answer inbound calls and make required outbound calls. Take ownership of all telephonic queries. Capture and maintain accurate details and statistics of all queries. Adhere to compliance principles. Requirements Grade 12. FAIS compliant certificate with a minimum value of 120 credits. Two years' applicable experience in a call centre or sales environment. *Fit and proper requirements in terms of the FAIS legislation. Knowledge of the following: Medical Schemes Act; FAIS legislation; Scheme's Rules and benefit options; and Sales and marketing principles. Computer literate in MS Office. Must possess the following skills: Good verbal and written English communication skills as well as proficiency in understanding Afrikaans spoken and written communication ; Able to function well under pressure; Able to handle conflict; Good interpersonal relations; and Customer focus.

Introduction Candidate Attorneys for articles starting in 2021 in our Pretoria branch! Specification What we are looking for Although academic results will get us interested, this is not all that we are looking for. We are looking for the EISH factor: energetic, intelligent and self-motivated individuals who are hardworking. If you think you have the EISH factor, please read on! Our aim is to recruit well rounded high calibre candidate attorneys, who are committed and suited to the practice of law within the diverse and multi-cultural environment at MacRobert. Requirements What to expect from your articles During your two year contract of articles, we expect from our Candidate Attorneys to commit to the firm, by living out our values, being: T - Teamwork and effective communicating when interacting; R - Respect, mutual trust and openness in relationships; I - Integrity, ethics and professionalism in service; P - Passion, commitment and work ethic as attitudes. We aim to train candidate attorneys for their future roles as lawyers in legal practices and the legal corporate environment, by equipping them with the skills required to fulfil these positions. When and how to apply Candidates should please go to https://macrobert.jb.skillsmapafrica.com/ and submit their: 1.Detailed CV 2.Certified copies of full academic records 3.Matric certificate 4.A certified colour copy of their ID document in order to be considered for articles for 2021. Remuneration Candidate attorneys' remuneration is competitive and compares favourably with remuneration offered by other leading law firms.

Introduction IsoMetrix, a fast-growing South African company with international offices in Atlanta, Australia and Canada is a leading provider of software solutions for Governance, Risk and Compliance management and reporting. The IsoMetrix DNA encompasses the following core values and behaviours: Own It! Do the right thing Embrace Ideas Win together Think Beyond Specification Main purpose of Job: Create and maintain reference sites that continue to use IsoMetrix or expand their use of IsoMetrix over time. Primary responsibilities: For your allocated live client accounts: Provide change requests and quotes for additional software and services. Build and maintain strong, long-lasting customer relationships. Provide software advice and guidance. Assist the Customer Success (Support) desk with escalated calls. Interact with, and escalate to, the relevant strategic account manager when needed. Requirements Minimum qualification and experience: Matric 5 years' experience as an IsoMetrix or other GRC tool Support Consultant or similar role or 5 years' experience with the IsoMetrix product or 5 years' experience in one or more of the domains that IsoMetrix supports e.g. HSE, ERM or Sustainability management The following would be an advantage: Experience as a Business Analyst Experience as a Support Consultant / Customer Success Consultant Can speak Spanish Must have a valid passport and be able to travel from time to time. Personal attributes: Must have strong communication and time management skills. Energetic, self-driven person Positive attitude, team player and hard worker. Someone who can stay calm under pressure and has an ability to multitask Passion for software systems and a quick learner Good documentation skills

Introduction The above position has become available for an energetic and self-motivated individual to join our Production Department in Gauteng. This role will primarily focus on ensuring that vegetable seed produced by growers complies with physical and genetic quality and purity standards. Specification Recruiting and contracting growers in the area. Managing relationships with new and existing growers. Conducting regular crop inspections Oversee quality control of seed productions. Identify and evaluate new and existing Seed Production Companies and potential growing regions globally. Maintain written correspondence with Seed Production Companies regarding delivery, processing, Quality Control and payment information Accurately record and update production information in line with company policy and the relevant statutory bodies. Maintain accurate records of agronomy practices followed by Seed Production Companies and other factors that might affect the outcome of productions Regular international travel will be required to inspect seed productions. Requirements B.Tech / similar tertiary qualification 3 years' relevant experience. Knowledge of horticulture (with specialisation in vegetables) will be an added advantage. The successful candidate will be dealing with growers on a daily basis and strong negotiation and communication skills are therefore required. A valid driver's license essential.

Introduction AVBOB as a pacesetter in the funeral business seeks to employ a high calibre candidate for the position of Senior Application Team Leader. The position is based at our Head Office in the Pretoria CBD. Specification Provide thought leadership regarding the application of technology to resolve logistics and supply chain challenges (and efficiency improvements in general). Leadership and mentoring of development team. Interaction with Clients (internal and external) to analyse and specify requirements. Design and implementation of new solutions. Support and enhancement of existing solutions. Guidance and adherence to agile software development process. Coding standards and quality. Communicate this strategy by presenting and discussing current and future versions of the solution/s at a senior level. Keep abreast and be informed of changes in IT technology and market trends. Manage and oversee the roll-out of application and software development strategies and plans to internal clients. Ensure that application and software development addresses the needs of the clients. Create and present professional proposals and presentations that respond to client needs. Orchestrate internal resources and technology offerings to improve client service and from an IT technology service offering perspective, assisting the company to secure new business contracts. Embark on on-going improvement initiatives that will enhance business applications and their integration, resulting in efficiencies for the organization. Ensure synchronization between business applications, processes, user requirements and systems. Supervise and control the workflow of the application development area. Ensure the development and enhancement of IT systems and processes. Form part of IT Application Development Management Team and be jointly responsible for the setting of strategic objectives for IT business. Be responsible for client relationship management. In conjunction with the other Application leads and the Application Development Manager, create strategic goals and ensure that it is converted into easily implemented plans. Lead overall strategy and direction for the application development teams in Web, GUI and Mobile. With the input from Heads of Development and the Solutions Architect be responsible for the technology vision and planning process that will regularly evaluate existing technology, current information systems, staffing and research new solutions and technologies in order to make informed recommend and/or to initiate the changes. Bridge the silos/disconnect between the various development teams and ensure a decrease and eventually the elimination of the occurrence of fragmented application development. Ensure adherence to the software development life cycle, protocols and compliance in terms of good practice. Oversee and direct the development and implementation of software applications. Ensure timely and accurate delivery of technology products and services to the client. Oversee current system enhancements; and, Oversee the management of internal/external application upgrades and ensure that it is in line with the departmental and broader business strategy. Willingness to be on standby after hours as per job requirements. Requirements B.Sc. or B.Com degree with Computer Science / Information Technology Management Degree A relevant Master's Degree / MBA will be advantageous Minimum 7 years professional software development experience Solid experience in leading application web, GUI and mobile developers It's important that you have Project Management experience or understanding that demonstrates comprehensive knowledge of project management and Scrum methodologies and practices as well as knowledge of current business landscapes (politically, operational and commercial astute). Financial acumen, the ability to keep abreast with current technology, proven ability to think strategically and the ability to solve problems with ease should be among your skills. You will require the ability to foster teamwork and you will need to have a good track record and influencing relationships. Excellent leadership and network skills, managing and developing yourself and strong communication and influencing skills will see you flourish in this role Technologies o SQL Server Reporting Services o HTML5 / mobile technologies o Silverlight o Workflow/Business Process o Microsoft.Net Frameworks o Web technologies (HTML5, CSS 3, JavaScript , JQuery, Bootstrap, Responsive design. o Microsoft Web stack(MVC , C#, VB.net, razor , IIS , ASP.net, WCF/Web services, Web API) o Experience in applying test driven development and software engineering best practices. o Mobile applications development (iOS, Mono, Android) would be advantageous.

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Software Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours - Scope, Plan, Design and Review end to end solutions - Define and Develop application complex code - Conduct Testing across various IT platforms - Drive Continuous improvement Preferred Qualification and Experience Qualification : - BSc Comp Science, B.Com Informatics degree or advanced degree Experience : - 5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. - Strong MS SQL, SSIS & .Net experience essential Knowledge/Technical Skills/Expertise IT Knowledge - IT Development - IT Applications - Automated Unit Testing - Data Integrity

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for Senior Quality Engineer in Risk IT with the ability to execute on our IT Journey. Job Purpose An Agile QA Engineer is responsible to participate in Feature Teams to assist in delivering quality products to the Product Owners You will participate and give feedback on any activities where QA practices and risks are to be considered from the writing of the user stories, pre-development testing notes, execute QA testing activities in accordance to processes and performance guidelines to identify defects/performance concerns in projects Key Responsibilities/Accountabilities QA Planning and Preparation: Planning, prioritization of all the test-related tasks (use NWoW Model - SAFe. TDD & BDD methodology tools such as Agile/ Scrum methodology) Writing the test strategies per Features Reviewing the test plans Taking the responsibility of certain designs if people have not the required competencies Code reviewing, being part of the discussion for CI, CD Spreading expertise and good usage of tools such as bug-tracking database or versioning systems Provide assurance on changes that are being deployed to Production, by signing off all the relevant Test (Product) changes into Production. Write test plans from the requirements, specifications and test strategies Use versioning systems to code test scripts Create and perform test campaign whenever it is necessary to fit in the overall planning Use bug tracking database to report bugs Analyses test results Reports results to the QA manager Raise an alert when an important issue is likely to put in jeopardy the whole project QA Execution and Tracking: Prepare Data requirements and ensure data availability for Test case execution. The focus on three types of data: test specific, test reference data to support scenario, application reference data which is needed for the application to start. Collaborate in Demo/Pilot to ensure that all the test scenarios have been catered and plan for exploratory testing which can be conducted over and above the automated unit and functional tests. Ensure that Integration testing is conducted to ensure that the product works end-to-end. Use of additional testing such as exploratory testing should be conducted to facilitate this. Ensure that the necessary test stubs and drivers are created with the assistance from the Developers to facilitate test execution where applicable. All tests executed will contain associated evidence of testing. All test evidence will be attached in appropriate tool such as JIRA as and when required. All defects associated with the test cases are raised timeously within the test environment, and should be investigated to the point where the impacted downstream system has been established and assigned to correct development resource. Defect SLA's per priority must be set up and agreed. JIRA / Management Tool should be utilized to keep a track of the tasks assigned to the QA and dashboards should be created to track the desired metrics for quality with the help of Iteration Manager. Cross Browser Comparability Responsive Testing Web Analytics Understanding Execution / Velocity targets / Lead time targets as determined by the Iteration Manager are achieved for each iteration/sprint. Any risks should be notified to the Iteration Manager and documented in Confluence for team's reference. Ensure scripts are executed. Ensure end to end automated regression testing. Reporting Execution and reporting targets are met. Attend other meetings (Inception, Iteration Planning Meeting, Grooming, retrofit session, Defect meetings, and Daily SCRUMS (Stand-ups). Preferred Qualification and Experience Qualifications : National Diploma in IT/Computer Systems BSc/MSc Degree in Computer Science, Engineering or a related subject Minimum Matric Experience : 3 - 5 years proven working experience in Software Development Life-Cycle 5 - 7 years proven working experience in Software Quality Assurance 5 - 7 years strong knowledge of software QA methodologies ,tools and processes 5 - 7 years Banking industry experience, preferably in Retail/Business/Personal Banking 5 - 7 years Hands-On experience with both white box and black box testing 5 - 7 years Hands-On experience with automated testing tools such as QTP/Selenium 5 - 7 years Hands-On experience with scripting language such as Java/Shell/ruby 5 - 7 years Experience working in an Agile/Scrum development process • Understanding and Experience with automated acceptance testing, integration and performance Knowledge/Technical Skills/Expertise Automation-understanding of the CI server, Source Repository and the Agile Terminologies Ability to write automated tests using the relevant tools and execute them Understanding of an OOPs oriented language(C++,C#,Java) Understanding and experience of any 1 scripting language Knowledge and understanding of various IT systems and related configurations as applied within a specified business enviroment Good understanding of software development methodologies like waterfall. agile and other related development technologies Relevant and sufficient working experience with Test Automation tools is essential Good understanding and application of scripting Understanding and Experience of core testing practices and techniques Exposure to Open Source tooling and tool set evaluation

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Data Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose Provide infrastructure, tools and frameworks used to deliver end-to-end solutions to business problems. Build scalable infrastructure for supporting the delivery of clear business insights from raw data sources; with a focus on collecting, managing, analysing, visualising data and developing analytical solutions. Responsible for expanding and optimising Standard Bank's data and data pipeline architecture, whilst optimising data flow and collection to ultimately support data initiatives. Key Responsibilities/Accountabilities Create and maintain optimal data pipeline architecture and creating databases optimized for performance, implementing schema changes, and maintaining data architecture standards across the required Standard Bank databases. Work alongside data scientists to help make use of the data they collect. - Assemble large, complex data sets that meet functional / non-functional business requirements and align data architecture with business requirements. Processes, cleanses, and verifies the integrity of data used for analysis. - Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. Create data tools for analytics and data scientist team members that assist them in building and optimising Standard Bank into an innovative industry leader. - Utilise data to discover tasks that can be automated and identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. - Designing and developing scalable ETL packages from the business source systems and the development of ETL routines in order to populate databases from sources and to create aggregates. Oversee large-scale data Hadoop platforms and to support the fast-growing data within the business. -Responsible for enabling and running data migrations across different databases and different servers and defines and implements data stores based on system requirements and consumer requirements. - Responsible for performing thorough testing and validation in order to support the accuracy of data transformations and data verification used in machine learning models. - Perform ad-hoc analyses of data stored in Standard Banks databases and writes SQL scripts, stored procedures, functions, and views. Proactively analyses and evaluates the Standard Banks databases in order to identify and recommend improvements and optimisation. Deploy sophisticated analytics programs, machine learning and statistical methods. - Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models. - Liaise and collaborate with the entire EDO team, providing support to the entire department for its data centric needs. Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes. Presents findings and observations to team for development of recommendations. - Acts as a subject matter expert from a data perspective and provides input into all decisions relating to data engineering and the use thereof. Educate the organisation on data engineering perspectives on new approaches, such as testing hypotheses and statistical validation of results. Ensure ongoing knowledge of industry standards as well as best practice and identify gaps between these definitions/data elements and company data elements/definitions. Preferred Qualification and Experience Qualifications : - Degree in Information Technology Experience : - 5-7 years Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases, including Postgres and Cassandra. Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc. Experience with AWS cloud services: EC2, EMR, RDS, Redshift. Experience with stream-processing systems: Storm, Spark-Streaming, etc. Experience with objectoriented/ object function scripting languages: Python, Java, C++, Scala, etc. - 5-7 years Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing big data' data pipelines, architectures and data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. - 5-7 years Strong analytic skills related to working with unstructured datasets. Build processes supporting data transformation, data structures, metadata, dependency and workload management. A successful history of manipulating, processing and extracting value from large disconnected datasets. Working knowledge of message queuing, stream processing, and highly scalable big data' data stores. Knowledge/Technical Skills/Expertise Architectural methodologies used in the design and development of IT systems. - The ability to ensure the accuracy and consistency of data for the duration that the data is stored as well as preventing unintentional alterations or loss of data. - Knowledge and understanding of IT applications and architecture. - Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others. - The ability to apply metadata to information to make it easy for other people to find. - Refers to the knowledge and experience required to manage the installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent speak and write in Dutch/German Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To lead the investigation of illegal and fraudulent cases by setting monitoring systems and managing security threats identified through trend analysis. To drive a culture of operational excellence through managing the Fraud and Disputes Analyst Team by guiding and coaching them on rigorous fraud investigations to protect clients and the bank from the risk of increased fraud losses and disputes and preserving the business' reputation. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance Ensure that all queries and issues are addressed and resolved in line with relevant processes, procedures and regulatory requirements, and at all time in compliance with the scope of the Service Legal Agreement (SLA). Report all identified matters to relevant internal and external bodies in line with regulatory and legislative requirements in order to mitigate any compliance breaches that may occur. Interrogate and report any deficiencies identified within analytical reports to ensure comprehensive adherence to operative legislation and regulations. Monitor and evaluate subordinates performance and compliance to bank specified policies and relevant regulatory requirements when handling any fraud and dispute matters. Conduct root cause analysis on escalated matters, by obtaining appropriate documented evidence, which is documented to determine potential risk and exposure for resolution, to prevent any occurrences from the client, bank and any other entity's perspective. Manage all fraud and dispute matters and disciplinary processes in accordance to laid down policies and procedures. Identify process gaps that are not correctly laid down or non-existent and report these to the relevant entity to ensure compliance adherence to all processes and procedures for all stakeholders. Technology & Architecture Identify areas of opportunity for automation and optimisation by interrogating areas in need and making recommendations to reduce hand-off's and decommission of non-value add activities, within the set Information Technology process and procedures for compliance. People Consolidate, trend and track staff performance on data entry, interpretation and analytics at pre-defined time periods to manage and coach staff on data management, in adherence to relevant data policies . Oversee staff outputs and management information system statistics to assess individual performance and provide guidance on improving performance and customer service quality. Drive a leadership culture with a customer-centric perspective through , managing and coaching staff in order to provide the highest levels of customer-service. Lead the Fraud and Disputes Analysts by creating a high-performance team through encouraging inclusivity and transparency through, inter alia, setting team goals, managing performance, and developing and motivating the team to enable a culture of accountability and excellence. Report fraudulent occurrences to the relevant persons, bodies or entities to ensure quality data is stored and partner with them to develop reliable mitigating solutions for such occurrences. Client Engage with customers, to understand their business requirements and needs and, in so doing, be able to develop solutions to meet those objectives. Oversee the process of information transfer to customers in accordance to the Code of Banking Practice by accurately capturing, updating and amending case information and history notes to ensure customers are fully informed on their rights and obligations through the appropriate processes. Manage customer interactions across multiple electronic channels (email, SMS) and devices to deliver a consistent service. Review staff interactions with customers to gauge customer services quality offerings and identify gaps within existing systems and develop the appropriate solutions to improve the quality on systems where gaps have been identified. Data Review prepared investigative reports for accuracy and provide feedback where necessary in order to ensure key stakeholders have the correct information to make critical decisions. Using Business Intelligence principles, interpret and review business relevant data in order to compile business reports. Preferred Qualification and Experience • Diploma /Degree Risk Management 1-2 years Ability to manage and lead people in order to deliver high levels of operational excellence and customer service. 5-7 years Extensive experience in a leadership role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes and procedures in the industry. Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking. Knowledge/Technical Skills/Expertise • Query Resolution Written Communication Fraud Investigation Risk Awareness General awareness of risk management practices in a financial services organisation. Fraud Detection & Management • Data Management

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To assume the oversight of all operational and compliance aspects of the Foreclosure area within the portfolio. To ensure that staff are competent and adequately trained and mentored and that the correct culture and leadership qualities are maintained. This includes the running of functional workshops internally. To optimally, effectively and efficiently manage the Foreclosure portfolio, applying the processes whilst at the same time maintaining the integrity and reputation of the Bank. To ensure that all risks in the process are properly considered and reported upon. To ensure adherence to all policies and procedures relating to compliance, regulatory, operational, procedural, reputational and legal risks. To review, investigate report and escalate high risk defences and allegations. To take timeous action (within mandate) to protect the interests of the bank. To contribute to and support the strategic goals and vision of Credit Rehabilitation and Recoveries. To settle or restructure facilities (wherever possible) in consultation with operations, the debtor and the attorneys. To consult with counsel/witnesses and attend court and to testify (where required) any other action in order to facilitate the proving of the banks case. To consider, evaluate and approve/reject all settlement proposals (within mandate) and to refer to higher authority (where appropriate) Key Responsibilities/Accountabilities • Working in teams, sharing of skills and multi-skilling. Control and maintain credit policies and procedures. Provide “legal” guidance and assistance within CRR (where requested) Implement “Lean” and other business process improvement initiatives. Drive a culture of flawless execution in the workplace. Oversee and review all legal action taken - ensuring there are no reasonable grounds for a future judgment to be rescinded. Ensure all external vendors adhere to instructions as well as all the terms of the service level agreements, controls and policies. Review and authorise payment of all billed professional fees. Ensure compliance to proper housekeeping processes. Contribute towards the effectiveness and cost efficiency of the department and ensure that strategic and departmental objectives are achieved. Facilitate, compile and assist in the compilation of daily, weekly and monthly matrix reports for the portfolio. Attend consultations, together with witnesses, attorneys and counsel in the preparation of matters for trial and other court applications. Provide instructions to attorneys (within mandate) directly or indirectly. Attend to a thorough risk analysis and review all documentation, pleadings and defences prior to trial and highlight any concerns with management. Consult with relevant internal and external stakeholders. Source outstanding source documentation relevant for the litigation process. Attend court and testify for the bank (where required) Signing and commissioning, of all affidavits (within mandate) required by external attorneys and council within defined timelines and court rules. Collate and refer to product/credit any deficiencies in processes, documentation and systems which have led to unsatisfactory legal outcomes. Compliance with statutory, regulatory and supervisory requirements and protect the reputation and integrity of the Bank and avoid legal action or sanction in respect to non-compliance to regulatory matters. Taking timeous and appropriate action and decisions to promote a successful outcome to the litigation process. • Negotiate, consider, evaluate and approve settlements within mandate and refer others outside of mandate to management with written recommendations. • Escalate any “apparent” risks in the recovery process that may impact on the integrity and reputation of the Bank to Group Legal and or compliance areas. • Provide basic legal guidance and subject matter expertise, to all stakeholders on request. • Maintaining high ethical standards to prevent market abuse. • Reporting any breaches and exposures to the area's Regulatory compliance officer. • Being aware of legislation, case law and policy changes applicable to the business and assuring awareness to all staff. • Ensure that staff, at all times, are skilled and that on the job legal training receives attention. • Maintain high levels of customer service. • Any delegated ad-hoc functions • Efficiency & Effectiveness • Optimise Economic Profit - management of all legal and other operational costs. • Excellent customer service - supporting of vendors and other internal and external customers. • Compliance and regulatory - management of risks. • Vendor management - Management of vendor performance and adherence. • Timeous and accurate reporting. Preferred Qualification and Experience • Legal degree i.e. BProc, LLB or equivalent • Admitted attorney with 5 years practise experience • 5 Years in a management role in a Foreclosure area Knowledge/Technical Skills/Expertise • Civil Litigation process including defended legal procedures. • Conveyancing • Consumer protection Act • National Credit Act and National Credit Amendment Act • POPI • Magistrates and High court rules • Prescription Act • CACS • MY ATTORNEY • CDDS • OS2 • Microsoft Office - Outlook, Word and Excel